What should I do if my visa is rejected before entering Spain?
If your visa application is rejected and you have not entered Spain, contact us before your insurance policy starts. You must provide proof of visa rejection or evidence that you are not in Spain, such as a screenshot of your geolocation.
If I am already in Spain, what documentation do I need to provide?
You need to submit proof of the visa rejection decision.
What happens if I do not notify you before the insurance policy starts?
This depends on whether you have paid monthly or annually.
Monthly payment: If you do not inform us about your visa rejection before the policy begins, a one-month minimum charge on the insurance policy will apply.
Annual payment: Whether you have started your insurance or not, if you provide the relevant documentation, you will receive a full refund.
You can reach out to us here.