When it comes to canceling your expat health insurance, the first thing to know is that your policy is based on a monthly cancellation. While the policy can remain valid for up to 5 years, you’re not locked in for a fixed period, you can cancel earlier if needed.
If you want to cancel your policy, here's what you should keep in mind:
Do I have a period of time to cancel and get a full refund?
The answer is yes.
If your policy starts within 14 days of the purchase date, you have 14 days from the day you bought it to cancel and get a full refund, as long as no claims have been made during that time.
Example: If you purchase a policy on the 1st of May, and the policy begins on the 7th of May, then you can cancel anytime before the 15th of May and receive a full refund.
If your policy starts more than 14 days after the purchase date, you can cancel anytime before the policy begins and receive a full refund.
Example: If you purchase a policy on the 1st of May, and the policy begins on the 1st of August, then you can cancel anytime before then, in this case it would be the 31st of July, and receive a full refund.
For full details, please check our cancellation policy here.
If I cancel after the withdrawal period, do I still have to make a minimum payment?
Yes, if your policy has already started and you decide to cancel, a minimum payment of one month is required, even if you haven’t entered the country yet or your visa has been rejected.
In this regard, kindly note that cancellations must be made before the policy start date. Otherwise, a minimum fee of one month will be charged.
If you'd also like to know the most common reasons for cancelling your Expat insurance, you can check them out here.
If there is another reason for your cancellation or you are not sure how to proceed, please reach out to us and we can assist you further.
Learn how to submit a cancellation request in your Feather account.