Expat health insurance accepts several payment methods including credit/debit cards, PayPal, and international bank transfers via IBAN. Payments are processed monthly in euros, with the first payment made immediately at signup covering a partial or full month. If a payment fails, users receive notifications and can update their payment details to retry. Policies can be canceled any time with refunds available if canceled before the policy start date or within a 14-day withdrawal period after purchase. Refunds typically take 3-7 business days to process.
What payment methods are available for expat health insurance?
Expat health insurance accepts the following payment methods:
Credit or debit cards from major providers like Visa and Mastercard.
PayPal for convenience without sharing card details.
International bank transfers using any IBAN supporting SEPA payments, including some accounts outside the EU.
Can I change my payment method after signing up?
Yes. You can update or switch your payment method at any time before the next billing date by accessing your Feather account and selecting a new default method. This helps avoid failed payments.
In what currency will my payments be charged?
All charges are processed in euros (EUR). If your payment method uses a different currency, your bank may apply foreign exchange fees or conversion rates determined by the bank.
When will I be charged after signing up?
Upon signing up, you pay immediately at checkout for the partial month from your chosen start date to the end of that month. For example, if your policy starts on May 10th, the first payment covers May 10th to 31st. Subsequent monthly charges occur automatically on the 1st of each month covering that entire month in advance.
What happens if a payment fails?
If a payment fails, you will receive an email notification and see a billing error in your account. You can update your payment details, verify card information and funds availability, or try another payment method in your Feather account to retry the payment promptly and maintain coverage.
How can I cancel my expat health insurance policy?
You can cancel your policy at any time directly through your Feather account by selecting your policy and confirming the cancellation. It is recommended to cancel before the end of the month to avoid being billed for the next month.
What refund options are available if I cancel?
If you cancel before the policy start date, you receive a full refund as no coverage has begun.
If you cancel within 14 days of purchase and no claims have been made, you receive a full refund even if the policy started.
If you cancel after 14 days from purchase, no refund is provided, but the policy remains active until the end of the paid month.
Refunds take 3 to 7 business days to appear depending on your bank.
Where can I get help if I have payment or billing questions?
You can contact Feather Insurance support for assistance with any payment or billing issues.