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I need to report an incident, how can I do it?

Isa avatar
Written by Isa
Updated this week

How do I contact roadside assistance under my car insurance?

You can request roadside assistance any time by calling the 24-hour assistance center. Use the following phone numbers according to your language preference:

  • English-speaking:

    • +34 913 939 080 (from Spain)

    • +34 913 939 030 (from abroad, reverse charge call)

  • Spanish-speaking:

    • +34 913 939 057 (from Spain)

    • +34 913 939 030 (from abroad, reverse charge call)

Make sure to call as soon as the accident or incident occurs to request assistance.

How do I report a motor vehicle accident covered by my insurance?

To report a motor vehicle accident 24/7, call the following numbers based on your language preference:

  • English-speaking:

    • +34 954 593 225

  • Spanish-speaking:

    • +34 954 593 239

After calling, you will receive instructions on the next steps to take for your claim.

How do I report broken windows under my car insurance?

If your policy includes broken window coverage, report the incident immediately by calling the 24-hour assistance center:

  • English-speaking:

    • +34 913 939 080

  • Spanish-speaking:

    • +34 913 939 057

Contacting the insurer as soon as the damage occurs ensures timely support.

How can I get assistance for administrative traffic offenses or legal defenses?

For legal assistance related to administrative traffic offenses, notify the insurer immediately by calling the 24-hour assistance center:

  • English-speaking:

    • +34 913 939 080

  • Spanish-speaking:

    • +34 913 939 057

Due to short legal deadlines, prompt notification is essential for effective defense of fines.

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