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I need to report an incident, how can I do it?

Isa avatar
Written by Isa
Updated yesterday

Roadside assistance (24/7):

  • English-speaking:

    • +34 913 939 080 (from Spain)

    • +34 913 939 030 (from abroad, reverse charge call)

  • Spanish-speaking:

    • +34 913 939 057 (from Spain)

    • +34 913 939 030 (from abroad, reverse charge call)

For the provision of services related to this coverage, it is essential for the Insured party to request the Insurer's assistance by calling the permanent 24-hour assistance centre on the telephone number indicated above as soon as the accident occurs.

Reporting motor vehicle accidents (24/7):

  • English-speaking:

    • +34 954 593 225

  • Spanish-speaking:

    • +34 954 593 239

In order to report accidents that affect guarantees covered by the policy other than those indicated in the previous paragraphs, the insured party may report the corresponding accident on the telephone number indicated above, at which point they will receive instructions on the next steps to be taken.

Broken windows (24/7):

  • English-speaking:

    • +34 913 939 080

  • Spanish-speaking:

    • +34 913 939 057

For the provision of this cover, provided that it is expressly included in the policy, it is essential for the Insured party to request the Insurer's assistance by calling the permanent 24-hour assistance centre on the telephone number indicated above as soon as the accident occurs.

Administrative traffic offenses and legal assistance (24/7):

  • English-speaking:

    • +34 913 939 080

  • Spanish-speaking:

    • +34 913 939 057

Given the short legal deadlines for the defense of fines, the Insured party should immediately notify the Insurer of any information via the telephone number indicated above.

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