Firstly, check the company that issued your car insurance policy. It will be either Helvetia (if you signed up before June 2026) or Reale (if you signed up after June 2026).
For HELVETIA policies
How do I contact roadside assistance under my car insurance?
You can request roadside assistance any time by calling the 24-hour assistance center. Use the following phone numbers according to your language preference:
English-speaking:
+34 913 939 080 (from Spain)
+34 913 939 030 (from abroad, reverse charge call)
Spanish-speaking:
+34 913 939 057 (from Spain)
+34 913 939 030 (from abroad, reverse charge call)
Make sure to call as soon as the accident or incident occurs to request assistance.
How do I report a motor vehicle accident covered by my insurance?
To report a motor vehicle accident 24/7, call the following numbers based on your language preference:
English-speaking:
+34 954 593 225
Spanish-speaking:
+34 954 593 239
After calling, you will receive instructions on the next steps to take for your claim.
How do I report broken windows under my car insurance?
If your policy includes broken window coverage, report the incident immediately by calling the 24-hour assistance center:
English-speaking:
+34 913 939 080
Spanish-speaking:
+34 913 939 057
Contacting the insurer as soon as the damage occurs ensures timely support.
How can I get assistance for administrative traffic offenses or legal defenses?
For legal assistance related to administrative traffic offenses, notify the insurer immediately by calling the 24-hour assistance center:
English-speaking:
+34 913 939 080
Spanish-speaking:
+34 913 939 057
Due to short legal deadlines, prompt notification is essential for effective defense of fines.
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For REALE policies
How do I contact roadside assistance under my car insurance?
You can request roadside assistance any time by calling the 24-hour assistance center. Use the following phone numbers according to your language preference. Make sure to have your policy number ready (available in your confirmation of coverage and in your Feather account).
English-speaking: +34 913 933 173
Spanish-speaking: +34 900 365 900
Make sure to call as soon as the accident or incident occurs to request assistance.
How do I submit a claim under my car insurance?
To report a new claim or follow up on an existing claim, call one of the numbers below and have your policy number ready (available in your confirmation of coverage document and in your Feather account).
English-speaking:
+34 914 547 662
+34 900 299 743
Spanish-speaking:
+34 914 547 661
+34 900 299 743