You can call a dedicated assistance number if you have an emergency, as long as Home Assistance is included in your policy (for both homeowners and renters).
Emergency Assistance Numbers – Home Assistance
Available 24 hours a day, 365 days a year:
Spanish: +34 913 939 057
English: +34 913 939 080
What kind of emergencies can I call about?
You can contact the assistance line for urgent issues such as:
Burst or leaking pipes
Electrical failures within the home
Being locked out or problems with door locks
Damage that leaves the home unsafe or uninhabitable
What information will I be asked for?
To help you as quickly as possible, please have ready:
Your name
Your policy number
The address of the insured property
A contact phone number
A brief description of the issue
⚠️ Important: Assistance services must always be requested through these phone numbers. Services arranged independently are not eligible for reimbursement.