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How pre-approval works under expat health insurance: when a planned treatment needs a cost plan, how to submit one for a coverage review, how long the review takes, and what…

Pre-approval and cost plans for treatment under expat health insurance

Learn what expat health insurance covers during emergency hospitalization, how to handle payment requests at the hospital, and how to submit a claim once your stay is complete.

What to do if you're hospitalized in an emergency

Learn how to submit an expat health insurance claim, including document requirements, the European IBAN needed for reimbursement, updating claim details after submission, and submitting claims after canceling your policy.

How do I submit an expat health insurance claim?

Learn which documents are required for each type of expat health insurance claim, including outpatient visits, hospital stays, medications, physical therapy, and the 31-day waiting period waiver.

What documents do I need to submit an expat health insurance claim?

Expat health insurance claims usually process within 2–6 weeks. Learn the common causes of delays, what to do when asked for extra documents, how you'll be updated, and when to…

Why is my expat health insurance claim taking longer than usual to process?

Learn how to check your expat health claim status in your account, and what each status label and review step means.

How to check the status of your expat health insurance claim

You can submit claims for treatment received while your Expat health insurance was active, even after canceling, for up to 3 years after the medical event.

Can I submit health insurance claims after canceling my expat health policy?

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