Why do I need to provide additional information for my expat health claim?
We may request additional information to process your expat health claim because there might be missing documents or to verify that the claimed medical event is covered under your expat policy. Expat health insurance covers new illnesses or injuries and excludes pre-existing conditions or routine check-ups without symptoms.
What documents must I provide for outpatient appointments?
Please provide invoices that include your diagnosis and an itemized breakdown of all services and costs related to the outpatient appointment.
What documents are required for hospital visits or inpatient stays?
Submit the final hospital invoice you receive after your treatment. This invoice contains the complete treatment details and final costs. Initial payments or pre-payments are not sufficient as they do not reflect the total amount.
What documentation do I need for prescribed medication?
Attach both the prescription from your doctor and the pharmacy receipt showing payment for the medication.
When is a referral required for my claims?
Referrals from a medical doctor are not required for consultations with specialists or doctors. However, a referral is necessary for claims related to aids and physical therapy. Please include a medical doctor’s referral when submitting those claims.
Which documents will not be accepted for expat health insurance claims?
We cannot accept the following documents:
Invoices without diagnosis details or itemized costs (for example, invoices showing a flat fee without treatment information)
Cost estimates
Pre-payments or initial payments
Payment reminders without accompanying invoices or prescriptions
Pharmacy receipts alone without a prescription
Invoices from non-medical practitioners, such as acupuncturists
What should I do if I have been asked to fill out a form?
Provide as much detailed information as possible when filling out any forms we request. If certain questions do not apply, respond with "N/A." For convenience, you can use digital tools like DocHub to complete and return forms.
How do I submit the missing information for my claim?
To submit your additional information:
Log in to your Feather account.
Select your expat health insurance policy.
Go to your claims section.
Locate and select the claim that requires missing information.
Upload the requested documents and confirm the submission.
After submission, we will review and process your claim and notify you via email about any updates.When submitting claims for your expat health policy, there may be occasions where we need to obtain additional information from you in order to review and process your claim. Below we will clarify why you may be asked for more information and what information we typically require.
If you have any further questions, please reach out to our team via our support page.