When you start an insurance policy, your first premium payment is collected at checkout on the day you sign up, even if the policy starts on a future date. Subsequent payments are either deducted automatically on the 1st of each month or paid in full annually, depending on your billing cycle. You can update or change your default payment method at any time through your account settings.
How is my first insurance premium payment collected?
Your first premium payment is taken on the day you sign up. It covers either the full or partial days of your first month of coverage.
For example, if your policy starts on 15 July, your first payment covers 15–31 July. If your policy starts on the 1st of the month, you are charged the full monthly amount.
How are ongoing premium payments made after I sign up?
Ongoing premium payments work differently depending on whether you chose monthly or annual billing:
Monthly billing: After your first payment, you are billed on the 1st of each month for that month's coverage. The payment method marked as your default in your account's payment settings is the one that will be charged. Recurring payments are fixed to the 1st of the month and cannot be adjusted.
Annual billing: You can choose at checkout to pay annually or monthly. If you pay annually, the full year's premium is paid upfront at checkout. No additional payment is due until the second year.
What payment methods are accepted for insurance premiums?
You can pay your insurance premiums using a credit or debit card (such as Visa or Mastercard), PayPal, or an international bank transfer using an IBAN that supports SEPA payments. All charges are processed in euros (EUR). If your payment method uses a different currency, your bank may apply foreign exchange fees or conversion rates.
What happens if a payment fails?
If a payment fails, you will receive an email notification and see a billing error in your account. You can update your payment details, verify your card information and available funds, or try a different payment method to retry the payment and maintain your coverage. You can retry a failed payment manually at any time from your account once the issue is resolved.
How do I update or change my payment method?
You can update your payment method at any time by following these steps:
Open the account section in the menu.
Select account settings.
Select "Billing and payment."
Select "Payment method."
Select "Add payment method" to open the payment details section.
Enter your new card or IBAN details.
Select "Make this my primary payment method" if you want the new method used for future premium payments.
Once saved, the updated payment details apply to your account immediately.