# Honest, simple insurance.

> Hi {{first\_name|fallback:"there"}}. Welcome to the Feather help center Spain

## English

### Your Feather account

- [Updating the email address on your account](https://faq.es.feather-insurance.com/en/articles/338393-updating-the-email-address-on-your-account.md)
- [Website troubleshooting tips](https://faq.es.feather-insurance.com/en/articles/241287-website-troubleshooting-tips.md): This article gives some troubleshooting tips if you are having issues using the Feather website
- [How do I use a promo or referral code to receive a cash back bonus?](https://faq.es.feather-insurance.com/en/articles/43866-how-do-i-use-a-promo-or-referral-code-to-receive-a-cash-back-bonus.md): We offer bonuses through our referral program or other promotions - here's how they work.
- [How do I update the payment method on my account?](https://faq.es.feather-insurance.com/en/articles/28731-how-do-i-update-the-payment-method-on-my-account.md)
- [Why did my payment fail and how do retries work?](https://faq.es.feather-insurance.com/en/articles/614493-why-did-my-payment-fail-and-how-do-retries-work.md): This article explains why payments can fail, how automatic and manual retries work, and what to do if your payment cannot be completed.
- [How to delete your Feather account](https://faq.es.feather-insurance.com/en/articles/676631-how-to-delete-your-feather-account.md): Learn how to request account deletion, why some requests may be blocked, how we process deletion requests, and the legal reasons we may need to retain some of your data.
- [Managing your communication preferences](https://faq.es.feather-insurance.com/en/articles/616556-managing-your-communication-preferences.md): Learn how to manage your email communication preferences in your account, including events, promotions, payment reminders, and more.
- [Billing history and payment receipts](https://faq.es.feather-insurance.com/en/articles/717063-billing-history-and-payment-receipts.md): Learn how to access your billing history, understand your payment schedule, and download receipts or proof of payment for your policies.
- [How to start a conversation from your Feather account](https://faq.es.feather-insurance.com/en/articles/749258-how-to-start-a-conversation-from-your-feather-account.md): Learn how to sign in to your Feather account and start a conversation from the Support tab, the Account tab, or a specific policy.
- [What payment methods can I use when purchasing a policy?](https://faq.es.feather-insurance.com/en/articles/751544-what-payment-methods-can-i-use-when-purchasing-a-policy.md): Which payment methods you can use at checkout when buying a policy, and how to use SEPA direct debit for recurring payments.
- [Why can't I see my active or expired policies in my account?](https://faq.es.feather-insurance.com/en/articles/757306-why-can-t-i-see-my-active-or-expired-policies-in-my-account.md): If your active or expired policies aren't showing in your account, you're likely signed in with a different email address than the one used to buy the policies. Here's how to find and fix the issue.