Both active and expired policies appear in the Policies section of your account, but only for the email address used to purchase them. If nothing shows, you're most likely signed in with a different email, or the sign-up for a policy was never completed. Check your inbox for a purchase confirmation and verify your login email before requesting support.
Where can I find my active policies in my account?
Your active policies appear in the Policies section of your account. If no policies are linked to the email address you signed in with, you'll see the message "You don't have any policies."
Where can I find my expired policies in my account?
Your expired policies also appear in the Policies section of your account, under the option to show expired policies. If no expired policies are linked to the email address you signed in with, that option won't appear at all.
Why can't I see my active or expired policies in my account?
Every policy is tied to the email address used at the time of purchase, and only policies linked to your current login email will appear in your account. If your policies are missing, it usually comes down to one of these reasons:
The email address you used to buy a policy is different from the one you're currently signed in with.
The sign-up process for the policy was never completed, so no policy was created.
How do I find out which email address my policies are linked to?
To confirm which email address is associated with your policies, follow these steps:
Search your inbox for a purchase confirmation email. If you can't find one, it's likely the sign-up wasn't completed or a different email address was used at purchase.
Check the email address you're signing in with for spelling mistakes or typos, and try again with the corrected address.
When should I contact support for more help?
If you've confirmed you're signing in with the correct email address, found a purchase confirmation email, and your policies still aren't showing, the issue may need a closer look. You can contact our support team for more assistance or additional resources.