You can contact our support team directly from your Feather account. After signing in, start a conversation from the Support tab, the Account tab, or an individual policy by clicking "Contact us" and selecting "Start a conversation." We recommend signing in before you reach out, and our typical reply time is 1 business day.
How do I log in to my Feather account?
You can sign in to your Feather account in a few steps:
Go to the Feather sign-in page at https://app.feather-insurance.com/account/signin/question/email.
Enter your email address.
Follow the prompts to finish signing in.
Where can I start a conversation with support from my Feather account?
Once you're signed in, you can start a conversation with our support team from three places in your Feather account:
Support tab: open the Support tab, click "Contact us" to open the messenger, then select "Start a conversation."
Account tab: open the Account tab, click "Contact us" to open the messenger, then select "Start a conversation."
A specific policy: to ask about one of your existing policies, open the Policies tab, click into that policy, click "Contact us" to open the messenger, then select "Start a conversation."
For the best support, sign in to your Feather account before you start a new conversation.
Why do we ask a few questions when I start a conversation?
If your message isn't about a specific policy, we'll ask a few short questions when you start the conversation. These questions help us route you to the right support team so you get an answer faster.